Join our Team
Senior Manager, Quality & Practice (Internal Applicants Only)
- Opportunity to lead, support and develop a high standard of service delivery and practice standards
- Fixed term 4 month | Full time
- Secondment opportunity
- Quality & Practice | Burnley Location
Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.
Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.
About the role
The Senior Manager, Quality & Practice provides practice leadership and direction for the delivery of high quality mental health services across Mind. This position is responsible for leading practice, working with the operations Executives to develop service improvement and quality governance management across the organisation and the client and carer engagement unit.
We are seeking a self-motivated, compassionate Senior Manager, Quality & Practice for a 4 month fixed term, fulltime opportunity. You will provide guidance to support the operational leadership teams and divisions in the improvement of practice standards, compliance with policies and procedures, accreditation processes and implementation of Mind’s Practice and Clinical Governance framework.
Key responsibilities
- Lead, support and develop a high standard of service delivery and practice standards across the organisation.
- Lead and manage the quality and practice teams.
- Provide advice guidance and support to managers and employees on a range of practice issues to support recovery oriented, best practice in services.
- Provide high level advice to the Executive Director’s Victoria, Queensland, SA and WA and senior managers to enable effective planning, management and review of practice and quality issues.
What you’ll bring
- Tertiary degree qualifications in Mental Health, Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind.
- Postgraduate qualifications at Masters level or higher in Health, Social Policy, Human Services Management or other relevant field of study is desirable.
- Proven experience in a leadership and management role at a senior operational level with a demonstrated record of implementation of change practices, processes and procedures.
- Demonstrated senior practitioner experience in mental health service provision and a strong understanding of the mental health sector.
Interested?
Please find below the position description for your review. Online applications must be submitted by 11pm Sunday 11 May 2025. Please contact the person below if you require more information.
Nicola Ballenden Name – Executive Director, Research, Advocacy, Policy & Development
Nicola.Ballenden@mindaustralia.org.au
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au
Please note this role is open for Mind Australia employees only so do not share this information with external parties
The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.
