Join our Team
Service Manager
- Lead and manage all aspects of service delivery ensuring high-quality recovery-oriented services to clients, families and carers.
- Fixed-term Full-time role until 30 June 2026
- Cairns Location
Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.
Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.
About the role
We are seeking a motivated and experienced Service Manager to lead the operations of two of our services in Cairns: the Community Care Unit (CCU) and the Adult Step up Step down (ASUSD) service. In this full-time, fixed-term position, you will oversee and manage all aspects of program operations, ensuring high-quality service delivery aligned with Mind’s Model of Recovery-Oriented Practice and organisational values. The Service Manager will also be responsible for achieving service performance and budget targets and for managing the service in accordance with approved systems, policies, and procedures.
About the services
The Community Care Unit (CCU) is a residential service providing intensive treatment and recovery support to help people experiencing serious mental health issues whose lives have been disrupted making living independently difficult. Clients have 24/7 access to staff and are supported to stabilise their mental health and develop the skills necessary to safely transition back into the community from a hospital environment.
The Adult Step Up Step Down residential service, delivered in partnership with QLD hospital networks and the local health service, supports adults with a psychosocial disability for up to 28 days to either transition from an acute hospital setting or prevent hospital admissions. ASUSD operates within a recovery-focused, clinical treatment framework, providing personalised one-on-one support, shared supports and group activities based on client’s strengths and goals as identified in their recovery plan.
Key responsibilities
- Manage the daily operations to ensure services are operating efficiently and effectively.
- Lead and manage services to clients, carers and families as defined in the Model of Recovery Oriented Practice and related guidelines to ensure that individually tailored services for clients and their family and carers are provided to the highest standard.
- Oversee, coach and model a targeted, integrated and individualised responses to clients through flexible, person-centred active supports.
- Build and lead a high-performance team through engaging the team, setting clear direction and fostering team engagement
- Work collaboratively with internal stakeholders and maintain relationships with external stakeholders, including communities, service providers, partners, government agencies, and others.
What you’ll bring
- Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
- Experience and expertise in working directly with people with mental health issues, complex needs, and their families and carers, alongside strong knowledge of mental health service delivery, service development, financial management, budget control, and reporting.
- Proven leadership skills with the capability to coach, mentor, and develop a team to achieve high-quality service outcomes.
- Ability to provide a record of Vaccination Preventable Diseases or willingness to obtain vaccinations against Measles, Mumps, Rubella, Chicken Pox, Whooping Cough, Hepatitis B or other diseases as required by our Partnership with QLD Health.
Benefits
- Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
- Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
- Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
- Work flexibility arrangements available for maintaining your work-life balance.
Interested?
To obtain a position description and apply online visit Mind Careers - reference number 497450. Online applications must be submitted by 11pm Tuesday 20 May 2025. Please contact the person below for more information.
Tracey Hocking, General Manager, Complex Care National Services
Tracey.Hocking@mindaustralia.org.au
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au
The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.
