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Service Manager - Caboolture Youth Step Up Step Down
- Lead and manage all aspects of service delivery ensuring high-quality, recovery-oriented services to clients, families and carers
- Fixed-term role until 30 June 2026 | Part-time 19 hours/week
- Caboolture Location
Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.
Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.
About the role
We are seeking a passionate and experienced Service Manager to lead a dedicated team supporting young people with psychosocial disability for a fixed-term, part-time (19 hours/week) opportunity based in Caboolture. In this role, you will oversee program operations and ensure high-quality service delivery aligned with Mind’s Model of Recovery-Oriented Practice. You will manage performance and budget outcomes while ensuring compliance with systems, policies, and procedures.
About the service
The Youth Step-Up Step-Down (YSUSD) Residential Service offers a short-term, 24/7 support for young people aged 16–21 who are transitioning from hospital to community, or working to prevent hospitalisation. Delivered in partnership with the local health service, it provides intensive individual and group support to help participants to work towards achieving their recovery goals, strengthening relationships with families and carers, developing community networks, and building confidence and capacity to live safely in the community.
Key responsibilities
- Manage the daily operations to ensure the service is operating efficiently and effectively.
- Lead and manage high-quality, individualised services for clients, families, and carers in accordance with the Model of Recovery-Oriented Practice.
- Build and lead a high-performance team through engaging the team, setting clear direction and fostering team engagement
- Oversee financial management, reporting, and service compliance.
- Work collaboratively with internal stakeholders and maintain relationships with external stakeholders, including communities, service providers, partners, government agencies, and others.
What you’ll bring
- Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
- Experience and expertise in working directly with people with mental health issues, complex needs, and their families and carers, alongside strong knowledge of mental health service delivery, service development, financial management, budget control, and reporting.
- Proven leadership skills with the capability to coach, mentor, and develop a team to achieve high-quality service outcomes.
- Ability to provide a record of vaccination for Vaccine Preventable Diseases or willingness to obtain vaccinations for Measles, Mumps, Rubella, Chickenpox, Whooping Cough, Hepatitis B, or other diseases as required through our partnership with QLD Health.
Benefits
- Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
- Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
- Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
- Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
Interested?
To apply online visit Mind Careers - reference number 497542. Online applications must be submitted by 11pm Tuesday 4 June 2025. Please contact the person below for more information.
Tracey Hocking, General Manager, Complex Care National Services
Tracey.Hocking@mindaustralia.org.au
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au
The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.
