Join our Team
Administration and Intake Officer - Campbelltown
- Provide a calm, engaging first touchpoint for consumers seeking support
- Enjoy extra leave perks, wellbeing support + wellbeing & fitness access for you and family
- Friendly school‑hour shifts, 3 days per week 9:30am – 2:30pm
About One Door
One Door Mental Health has joined the Mind Australia Group, creating one of the largest community-managed mental health networks in the country. One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment.
About the Service
The Credentialed Mental Health Nurses Service (CMHNS) is a stepped-care mental health program designed to improve access to timely, flexible, and recovery-oriented mental health support for consumers across the region.
About the role
We are seeking an experienced Intake Officer / Administrator for a permanent part time (3 days per week, 9:30am–2:30pm) opportunity located in Campbelltown. You will support the commencement and ongoing coordination of the CMHNS program acting as the primary point of contact for all CMHNS enquiries. The role will be responsible for triaging incoming referrals and ensuring consumers are allocated to the most appropriate Credentialed Mental Health Nurse based on eligibility, clinical need, and service capacity.
Key responsibilities
- Providing a welcoming, responsive, and recovery-oriented first point of contact for all CMHNS enquiries
- Triaging and assessing eligibility for the CMHNS program in line with service guidelines
- Coordinating and allocating referrals to appropriate mental health nurses across the program
- Maintaining strong working relationships with SWSPHN, internal teams, and external stakeholders
- Supporting sector capacity building through strong stakeholder engagement, administrative coordination and knowledge of program pathways across YIM, CSPS, and CMHNS
- Working collaboratively with clinicians and the Program Manager to support service delivery and program performance
- Participating in regular team meetings and contributing to operational decision-making processes
Your Benefits
- Transform Lives: Play a vital role in empowering individuals, helping them achieve their goals and improve their quality of life.
- Competitive Salary Packaging: Maximize your take-home pay by salary packaging up to $15,900.
- Fitness Passport: Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centers at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well-being.
- Leave Perks: Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave!
What you’ll bring
- Relevant tertiary qualifications in administration, mental health, health, community services, welfare or a related discipline (minimum Cert IV), or an equivalent level of expertise attained through previous appointments, service, training and study.
- Demonstrated experience in providing administrative support with attention to detail and accuracy.
- Sound knowledge of the NSW mental health system, local services within South Western Sydney, and the recovery-based approach to supporting people with mental health concerns.
- Previous experience working within a clinical or healthcare setting, with an understanding of the standards, boundaries, and values required when engaging with vulnerable populations.
Additional Details
One Door Mental Health requires all staff to have a current Working with Children's Check, NDIS Worker Screening clearance, and appropriate COVID-19 Vaccination. One Door Mental Health is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We strongly encourage applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.
Interested to Apply?
To apply visit Mind Careers - reference number 499932. Online applications must be submitted by 11pm Sunday 5th July 2025. Please contact the person below for more information.
Samantha Gilbey – Manager – You in Mind
samantha.gilbey@onedoor.org.au
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@onedoor.org.au or via hr@mindaustralia.org.au
Position Description
