Join our Team

• Be the first point of contact for people accessing mental health services and help create a positive client experience
• Permanent, full-time | Monday to Friday role
• Burnley Office location with WFH options

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for almost 50 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking a highly organised and customer-focused Customer Service Administrator to join our Fee for Service team on a permanent full-time basis.

In this role, you will be the first point of contact for clients, families, carers and external stakeholders, playing a key role in delivering a welcoming and professional experience for people accessing Mind services. You will provide a broad range of administrative, customer service and reporting support, including appointment scheduling, client coordination, data entry, performance reporting, billing support, and facility and fleet coordination.

Key responsibilities

• Deliver exceptional customer service as the first point of contact, ensuring a welcoming and positive experience for clients, families, carers and external stakeholders.
• Coordinate client appointments, referrals and service access, supporting clients to engage with Mind's services.
• Provide high-quality administrative support, including record management, billing processes, correspondence and general office coordination.
• Maintain accurate client and service data, preparing reports and supporting performance monitoring and reporting requirements.
• Build and maintain effective relationships with internal teams, funding bodies and external stakeholders to support service delivery.
• Support day-to-day service operations including facility and fleet coordination.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Business Administration or a related field, and/or equivalent administration experience in a related industry.
• Experience in administration, customer service and data entry within community services, healthcare, disability, not-for-profit or related sectors.
• Strong organisational skills with the ability to manage competing priorities, meet deadlines and maintain attention to detail under pressure.
• Excellent communication and interpersonal skills with proven ability to build and maintain effective relationships across all levels of stakeholders.
• Strong analytical and data skills, including experience working with large datasets and proficiency in Microsoft Office.

Benefits

• Generous not-for-profit salary packaging - up to $15,899 p.a.
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
• Employee Assistance Program (EAP) - support for you and your immediate family.
• Workplace Banking Portal - access to a variety of banking and lifestyle benefits through our CommBank program.
• Fitness Passport - access to a wide range of fitness facilities for you and your family.

Interested?

To apply online visit Mind Careers - reference number 499878. Online applications must be submitted by 11pm Thursday 9 July 2026. Please contact the person below for more information.

Adele Henwood - General Manager - Specialist National Services

Adele.Henwood@mindaustralia.org.au

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au

Position Description

 PD Customer Service Administrator (Fee For Service) 20240830.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.