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Service Manager (Internal Applicants Only)
Please note this role is open for Mind Australia employees only so do not share this information with external parties.
Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.
About the service
The Sub-Acute short stay ‘step up, step down’ Youth Prevention and Recovery Care (YPARC) service is delivered in partnership with Mind, Victorian hospital networks and the health service. We support young people experiencing mental health and wellbeing challenges transition from an acute hospital setting or to prevent hospital admissions by providing extra support to those entering directly from the community. YPARC residents can access Mind staff 24 hours a day whilst being supported to achieve their recovery goals, enhance relationships with families and carers, develop social and community connections, build confidence and increase capacity to live safely in the community.
YPARC is a residential program providing short term, personalised one-to-one support, shared supports, workshops, group work and intensive treatment to people aged between 16-25 years living with mental ill health. The service works within a lived experience, recovery focused, clinical treatment framework in line with Mind’s Model of Recovery Oriented Practice and organisational values.
About the role
The Service Manager will support the establishment and implementation of the service, followed by the seamless transition to daily operational management. You will lead a team and manage all aspects of the service ensuring the delivery of high-quality recovery-oriented services to young people, families and carers in line with Mind’s organisational values for people experiencing mental health and wellbeing challenges.
We are seeking an influential and resilient Service Manager for a permanent full time (38 hours per week) opportunity in the Shepparton area. You will be accountable for achievement of service performance, budget targets and managing the service in accordance with approved systems, policies and procedures. You will oversee service requirements and liaise with a number of stakeholders, partners and service providers both internally and within the community.
Key responsibilities
- Oversee day to day operation of YPARC Shepparton to ensure the service is operating efficiently and effectively.
- Lead and manage services to young people, carers and families as defined in the Model of Recovery Oriented Practice and related guidelines to ensure that individually tailored services for young people and their family and carers are provided to the highest standard.
- Oversee and manage the Lead Practitioner-Lived Experience, and staff in line with organisational quality processes and policies, agreed priorities and strategies to ensure high-quality services and required targets are met.
- Work collaboratively with the Lead Practitioner-Lived Experience providing leadership of the programs and services including Ironbark, ERIC and any relevant new initiatives.
- Contribute to a workplace that values lived experience and the inclusion of consumers, carers and families in the work we do.
What you’ll bring
- Tertiary qualifications (minimum Certificate IV) in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind.
- Proven experience in leadership and capability to coach, mentor and develop a team to achieve best quality service outcomes including experience in the provision of professional supervision.
- An understanding of service development and design.
- A track record in successful relationship development, stakeholder management and strategic partnerships.
- Proven experience in Community Services, Mental Health, Disability, Social Welfare, Housing, Healthcare or Government sectors.
Benefits
- Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, childcare, car leasing expenses etc.)
- Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
- Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
- Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
- Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
Interested?
To apply visit Mind Careers - reference number 499930. Online applications must be submitted by 11pm Monday 29th June 2026. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please contact the person below for more information.
Jane Threader, General Manager - Northern Region
Jane.Threader@mindaustralia.org.au
Position Description
PD Service Manager Shepparton - YPARC 20260624.docx
Please note this role is open for Mind Australia employees only so do not share this information with external parties.
The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au
