Join our Team

Empower families and carers to strengthen recovery outcomes for people experiencing mental health challenges.

• Permanent, Part-time role 19 hours/week | 5-day roster
• Hourly rate $51.00 + Super 12% + Salary Packaging Benefits
• Toowoomba Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill-health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking an experienced and compassionate Family Engagement Worker to join our Community Care Unit (CCU) in Toowoomba.

In this role, you will work within a multidisciplinary team to ensure families and carers are actively engaged in recovery planning and service delivery. You will provide advocacy, information, support, and referrals, while strengthening family relationships and supporting meaningful participation in recovery journeys. You will also contribute to practice leadership in family inclusive approaches and support continuous service improvement.

About the Service

The Community Care Unit (CCU) is a longer-term residential service providing intensive treatment and recovery support for people experiencing serious mental health challenges. The service supports individuals to stabilise their mental health, build daily living skills, and transition safely back into the community from a hospital environment. Clients have access to staff 24/7 and are supported by a multidisciplinary team including clinical staff, Community Mental Health Practitioners and Peer Workers.

Key responsibilities

• Deliver family engagement work in line with recovery-oriented and family inclusive practice frameworks.
• Advocate for and support families, carers and support networks throughout the recovery journey.
• Develop and implement family engagement initiatives in collaboration with clinical and operational teams.
• Provide information, education, referrals and general support to families and carers.
• Build and maintain strong relationships with families, carers, service providers and community stakeholders.
• Contribute to co-design, evaluation and continuous improvement activities.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Expertise in family engagement work and co-design approaches.
• Strong understanding of recovery-oriented and family inclusive practice framework.
• Ability to build and maintain effective relationships with clients, families, staff and stakeholders.
• Current First Aid and CPR certificates.
• Able to provide a record of Vaccination Preventable Diseases, or willingness to obtain vaccinations against measles, mumps, rubella, chickenpox, whooping cough, hepatitis B, and TB screening, in line with our partnership with QLD Health.

Benefits

• Generous not-for-profit salary packaging - up to $15,899 p.a. to reduce taxable income and cover living expenses.
• Workplace Banking Portal - access to a variety of banking and lifestyle benefits through our CommBank program.
• Employee Assistance Program (EAP) - support for you and your immediate family.
• Fitness Passport - access to a wide range of fitness facilities for you and your family.
• Professional development - ongoing training and career growth opportunities.

Interested?

To apply online visit Mind Careers - reference number 499529. Online applications must be submitted by 11pm, Tuesday 2 June 2026. We encourage you to apply as soon as possible, as the advertisement may close early if a suitable candidate is identified.

For more information, please contact:

Swapna Modukuri, Service Manager – CCU Toowoomba

Swapna.WModukuri@mindaustralia.org.au

Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email hr@mindaustralia.org.au

Position Description

 PD Family Engagement Worker (CCU) 20230130.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.