Join our Team

• Mediate, advocate and work collaboratively with a team ensuring families and carers are included in the services provided for their loved one
• Support clients to transition from an acute hospital setting or prevent hospital admissions
• Part Time Fixed Term (19 hours/week) until 30 June 2026 | Youth Residential Service - Townsville

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the Service

The Youth Residential Rehabilitation Service (YRRS) provides community-based residential care and on-site psychosocial recovery and mental health support for young people aged 16–21 years. The service offers up to 12 months of longer-term support to assist young people to build the skills and confidence needed to successfully transition to independent living, return to the family home, or move into other suitable accommodation options. Support is delivered within a 24-hour, home-like residential environment.

YRRS works with young people experiencing complex mental health challenges that impact their capacity to live independently in the community. The service is designed for those who are likely to benefit from an extended community rehabilitation model of care that promotes recovery, stability, and independence.

Delivered through an integrated and collaborative partnership with the Hospital and Health Service (HHS), YRRS combines clinical treatment with psychosocial rehabilitation. This model provides a specialised service option for young people whose recovery is best supported through longer-term mental health care within a rehabilitative, residential setting in the community.

About the Role

We are seeking a skilled communicator and behaviour supportive Family Engagement Worker for a fixed term, part time (19 hours per week) opportunity in the Townsville area. You will welcome, support and involve families and carers in service delivery, provide information and advice, offer meaningful referrals to external providers and work alongside clinical partners to ensure an integrated, individualised service response. You will also provide leadership and champion family inclusive practice at all levels of support and service delivery.

Working hours and times will typically fall within normal business hours between Monday and Friday. 

Key responsibilities

• Support clients with actioning their recovery plan
• Work with the Service Manager, Team Leader, stakeholders, service providers, clients, families and carers to understand current family engagement and identify opportunities for participation and partnership development.
• Work collaboratively with the Service Manager, Team Leader and staff to develop and implement a family engagement plan, engage and provide family engagement and provide support to Community Mental Health Practitioners in planning ongoing mental health support.
• Facilitate, as appropriate, the re-engagement and maintenance of family and carer relationships.
• Work with families and carers at the time of transition back to community.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind.
• QLD Only: Able to provide a record of Vaccination Preventable Diseases or able to obtain vaccinations against Measles, Mumps, Rubella, Chicken Pox, Whooping Cough, Hepatitis B or other diseases as required by our Partnership with QLD Health.
• Expertise in working with people with mental health issues, complex needs and interacting with families and carers.
• Previous experience in family engagement work and co-design approaches.
• Ability to obtain CPR and First Aid certifications
• Current valid drivers licence with preparedness to work across different locations as required.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Professional development through regular Practice Development sessions and coaching with your supervisor

Interested?

To apply visit Mind Careers - reference number 498902 Online applications must be submitted by 11pm Sunday 8th February 2026. Please contact the person below for more information.

Tiarahlyn Hunkin – Service Manager – Youth Residential Services
Tiarah.Hunkin@mindaustralia.org.au

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au

Position Description

 PD Family Engagement Worker (YRRS) 20250331.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.