Join our Team
Senior Manager - Human Resources Operations
- Shape the future of workforce experience in mental health care
- Full-time, permanent
- Burnley Location (hybrid WFH)
Make an impact where it matters most
Join Mind Australia, one of the country’s leading community-managed mental health providers, and play a pivotal role in enabling a thriving, inclusive, and high-performing workforce.
For almost 50 years, Mind has supported people experiencing mental health and wellbeing challenges to find help, hope and purpose. With more than 1,300 employees nationally, we are proud to be a major employer of people with lived experience—valuing the insight, empathy and connection they bring.
About the role
This is a strategic and operational leadership role at the heart of our People Practice & Learning function.
As Senior Manager, Human Resources Operations, you will lead the delivery and continuous improvement of core HR services across:
- Business Partnering
- Recruitment
- HR Systems & Operations
Working closely with senior leaders, you’ll drive a contemporary HR model that enhances workforce capability, strengthens organisational performance, and supports sustainable growth across a national footprint.
What you’ll do
- Lead end-to-end HR operations, ensuring high-quality, consistent service delivery across the organisation
- Partner with the Executive Director, People, Practice and Learning and senior leaders to align HR strategy with business priorities
- Embed and evolve the HR Business Partner model to maximise impact
- Drive process optimisation, policy development, and continuous improvement initiatives
- Strengthen workforce planning, capability, attraction and retention strategies
- Ensure compliance with legislation, awards, and enterprise agreements while simplifying processes for leaders
- Champion scalable, tech-enabled HR systems and solutions
- Contribute to national workforce strategies supporting Mind’s service delivery
What you’ll bring
You’re a collaborative and forward-thinking HR leader who thrives in complex, purpose-driven environments.
Your experience includes:
- Significant senior HR leadership experience in sectors such as community services, mental health, disability, health, or government
- Strong expertise across employee and industrial relations, workforce planning, change management, and HR systems
- Proven ability to lead teams and influence stakeholders at all levels
- Deep understanding of industrial frameworks, particularly SCHADS Award and EBAs
- Experience driving contemporary HR practices, transformation, and continuous improvement
- Tertiary qualifications in HR, IR, Organisational Behaviour, Psychology, or a related field (or equivalent experience)
Highly regarded:
- Knowledge of the NDIS and related service environments (SIL, Core Supports, residential care)
- Expertise in working with people with mental health issues, complex needs and interacting with families and carers.
Why join Mind?
- Purpose-driven work with real community impact
- Inclusive, values-led culture that celebrates diversity
- Flexible hybrid working arrangements
- Opportunity to shape and modernise HR at scale
- Work alongside passionate, experienced leaders in the sector
Diversity & inclusion
Mind strongly encourages applications from:
- Aboriginal and Torres Strait Islander peoples
- People with lived experience of mental ill health and recovery
- People of all cultures, genders, sexualities, abilities, ages, and backgrounds
Interested?
To apply visit Mind Careers - reference number 499852. Online applications must be submitted by 11pm Wednesday 1 July 2026. We encourage you to apply early as this opportunity may close earlier if a suitable applicant is sourced. Please contact the person below for more information.
Gracie Karabinis - Executive Director People Practice and Learning
gracie.karabinis@mindaustralia.org.au
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au
Position Description
PD Senior Manager Human Resources Operations (HR Ops) 20260617.pdf
The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.
