Join our Team

• Step into a pivotal leadership role shaping high‑quality residential rehabilitation services
• Unlock exclusive banking and lifestyle perks through our Workplace Banking Portal
• Enjoy generous salary packaging options to maximise your take‑home pay
• Fixed term Full time 38 hours/week (Mon – Fri) | SIL Burnside HASP | Glenside

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the Service

The Housing & Accommodation Support Partnership/Supported Independent Living (HASP/SIL) program is a 24/7 residential rehabilitation service designed for people living with severe and enduring psychosocial disability. The aim of the program is to promote greater self-management of mental and general health, increase access to community life and develop individual’s capacity to live as independently as possible within the community.

About the Role

We are seeking a quality-driven and team-focused Service Manager for a fixed term, fulltime (38 hours per week) opportunity in the Glenside area. You will lead the team and manage all aspects of the service ensuring the delivery of high-quality recovery-oriented services to clients, families and carers. The Service Manager will be accountable for the achievement of service performance, budget targets, oversee service requirements and liaise with a number of stakeholders, partners and service providers both internally and within the community. After‑hours support on an as‑needed basis to ensure service continuity may be required.

The role begins as a Full Time contract until 30 June 2026, with potential for it to continue beyond the fixed term.

Key responsibilities

• Oversee and model effective practice in working directly with clients, providing support to families and carers, undertaking planning and delivery of group work, and working with local service providers.
• Provide daily operational oversight and supervision to employees including activity management.
• Make linkages and build relationships and referral pathways to maintain or create a range of local supports for clients that facilitate them living the life of their choosing in their own community.
• Work in partnership with the General Manager to plan, develop and implement service and expenditure budgets to meet requirements.
• Contribute to service design, share knowledge and skills across the Service Stream.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind.
• Proven experience in leadership and capability to coach, mentor and develop a team to achieve best quality service outcomes including experience in the provision of professional supervision.
• Proven experience in Community Services, Mental Health, Disability, Social Welfare, Housing, Healthcare or Government sectors is required.
• Demonstrated knowledge and experience in the application of theoretical approaches, practices and appropriate service responses including family inclusive practice, trauma informed theory, cognitive behavioural therapy, motivational interviewing and harm reduction therapy.
• Excellent interpersonal and communication skills with the ability to consult, negotiate and influence peers, stakeholders and government agencies with diplomacy to achieve effective outcomes.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Access to a Workplace Banking Portal that provides convenient access to a range of banking and lifestyle benefits offered through our CommBank program.

Interested?

To apply visit Mind Careers - reference number 498966 Online applications must be submitted by 11pm Sunday 8th February 2026. Please contact the person below for more information.

Renae Glouftsis – General Manager – Government & Sector Liaison
Renae.Glouftsis@mindaustralia.org.au

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au

Position Description

 PD Service Manager (HASP) 20260119.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check.