Administration and Intake Officer (Internal Applicants Only)
- Provide a calm, engaging first touchpoint for consumers seeking support
- Enjoy extra leave perks, wellbeing support + wellbeing & fitness access for you and family
- Based in Campbelltown, 2 days per week, hybrid arrangements considered
About One Door
One Door Mental Health has joined the Mind Australia Group, creating one of the largest community-managed mental health networks in the country. One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment.
About the Service
You In Mind provides free psychological support for people in South Western Sydney experiencing mild to moderate mental health concerns or living with severe mental illness. Eligible participants can access up to 12 sessions with qualified mental health professionals, with referrals managed through SWSPHN Mental Health Central Intake. Peer support is also available to complement therapy and support recovery.
About the role
We are seeking an experienced Administration and Intake Officer for a 4 month part time contract (2 days per week) located in Campbelltown. As the Administration and Intake Officer you will coordinate referrals, intake processes and stakeholder communication for You In Mind (YIM), serving as the primary point of contact. You will triage and allocate referrals to the most appropriate clinician while supporting program reporting, stakeholder engagement and service growth.
Key responsibilities
- Providing a welcoming, responsive, and recovery-oriented first point of contact for all YIM enquiries.
- Triage and assess eligibility for the YIM program in line with service guidelines.
- Coordinate and allocate referrals to appropriate clinicians across the program.
- Monitor referrals, waitlist and service activity information and provide regular updates to the Program Manager.
- Work collaboratively with Clinicians, Administrators, Program Manager to support service delivery and program performance.
- Contribute to quality improvement activities and audit processes by maintaining accurate records and providing administrative support.
Your Benefits
- Transform Lives: Play a vital role in empowering individuals, helping them achieve their goals and improve their quality of life.
- Competitive Salary Packaging: Maximize your take-home pay by salary packaging up to $15,900.
- Fitness Passport: Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centers at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well-being.
- Leave Perks: Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave!
What you’ll bring
- Relevant tertiary qualifications in administration, mental health, health, community services, welfare or a related discipline (minimum Cert IV), or an equivalent level of expertise attained through previous appointments, service, training and study.
- Demonstrated experience in providing administrative support with attention to detail and accuracy.
- Sound knowledge of the NSW mental health system, local services within South Western Sydney, and the recovery-based approach to supporting people with mental health concerns.
- Previous experience working within a clinical or healthcare setting, with an understanding of the standards, boundaries, and values required when engaging with vulnerable populations.
Interested to Apply?
To apply visit Mind Careers - reference number 500453. Online applications must be submitted by 11pm Sunday 20th September 2026. Please contact the person below for more information.
Samantha Gilbey – Manager – You in Mind
samantha.gilbey@onedoor.org.au
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@onedoor.org.au or via hr@mindaustralia.org.au
Position Description
