Join our Team

• Provide young people with mental ill health holistic supports to achieve wellbeing goals and enjoy a positive future
• Full-time, Permanent position
• Plenty Valley Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds

About the role

The headspace service, delivered in partnership with the National Youth Mental Health Foundation, provides early intervention mental health services to 12-25 year olds in youth friendly spaces. headspace aims to improve access to healthcare and service networks to ensure better care co-ordination by identifying mental ill health earlier, encouraging young people and their families and carers to seek help and support, and providing evidence-based clinical supports. Young people are supported at a crucial time in their lives to get back on track and strengthen their ability to manage their mental health, physical and sexual health concerns, alcohol and other drug (AOD) issues, social and economic needs, and vocational and educational goals through online and phone counselling, information and resources, pathways to work and study, family and carer events, and in-reach services.

We are seeking a highly motivated, compassionate Intake & Assessment Practitioner opportunity to work in the Plenty Valley area. You will effectively engage, screen, assess, refer, provide brief interventions and coordinate care for young people aged 12-25 years that self-refer or are referred to headspace Plenty Valley. In this role you will build a positive rapport with a wide range of young people, develop community networks and strengthen social connections.

Key responsibilities

• Deliver exceptional customer service providing information and advice as required while promoting the work of headspace/Mind Australia.
• Use counselling principles and practices, as appropriate, throughout engagement to establish the needs of the enquirer.
• Communicate effectively with relevant service/clinician to ensure seamless assessment of need and service provision.
• Support young people to manage mental and physical health, remain in the community, promote their wellbeing and enjoy a positive life through a staged approach to recovery.
• Undertake effective assessment of young people including thorough risk assessment and management, and safety planning.
• Communicate effectively for purposes of appointment scheduling
• Outreach into a designated school once a week, other agencies, community and events to provide support to the Clinical Lead.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind.
• Expertise in working with young people with mental health issues, complex needs and interacting with families and carers.
• Ability to deliver person-centred support coordination services in line with client’s defined goals and aspirations.
• Demonstrated understanding of the Community Services sector and ability to build strong relationships with service providers, clinical teams and key stakeholders.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, childcare, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading.
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Professional development through regular Practice Development sessions and coaching with your supervisor.

Interested?

To apply visit Mind Careers - reference number 498897. Online applications must be submitted by 2 February 2026. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please contact the person below for more information.

Jacqueline Thompson Bennetts, Service Manager

Jacqueline.ThompsonBennetts@mindaustralia.org.au   

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au

Position Description

 PD Intake and Assessment Practitioner (Headspace Plenty Valley) 20260108.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening.