Join our Team

• Lead and manage design projects that centre lived experience partnership & co-production
• Fixed term 12 month role | Full time
• Hybrid & Burnley Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

The Lived Experience organisational function works within Mind’s support hub and drives the implementation of mental health system reforms and service innovations informed by lived expertise, intersectionality, human rights and social justice.

We are seeking a responsive, compassionate Lived Experience Service Design Lead for a 12 month fixed term, full time opportunity in the Burnley area. The Lived Experience Service Design Lead is a designated lived expertise role that will lead and manage strategic design projects and engagement initiatives that amplify service user and community perspectives at organisation-wide and service levels. You will build organisational capability and resources for lived experience partnership and co-production and translate lived experience insights into service innovation and community impact.

Key responsibilities

• Have a publicly disclosed personal/consumer or family/carer lived experience, along with demonstrated lived expertise and designated work experience that is equal to the level of the position.
• Initiate, plan, implement and evaluate an organisation-wide program of work to centre service users and community voices and perspectives, that aligns with operational plans and strategic priorities.
• Develop and lead service design projects within available resources, including framing design challenges, recruiting and supporting lived experience participants, planning and facilitating engagements using appropriate participatory design methodologies, and synthesizing data to produce actionable insights.
• Explore possibilities and identify opportunities for lived experience service and program innovation from across sector, research and evaluation, workforce, and Lived Experience Advisory Teams.

What you’ll bring

• Tertiary qualifications in design, social innovation, mental health, peer work, community development, occupational therapy, social work, psychology or other health related field as designated by Mind and/or equivalent experience in a similar industry.
• Completion of Intentional Peer Support Core and/ or Advanced Training, or willingness to complete.
• In-depth understanding of contemporary approaches to service design, co-production, and other participatory design methodologies (e.g. UX, HCD, co-design, systemic design), and ability to demonstrate their practical application within Mental Health, Community Services, Disability, Social Welfare, Housing, Healthcare or Government sectors is required.
• Project management expertise including the ability to develop and implement projects, coordinate and manage meetings, and engage stakeholders and lived experience participants at service, organisation and community levels.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Work flexibility arrangements available for maintaining your work-life balance.

Interested?

To apply visit Mind Careers - reference number 499740. Online applications must be submitted by 11pm Tuesday 16 June 2026. Please contact the person below for more information.

Carolynne White – Senior Manager Lived Experience Design and Development
carolynne.white@mindaustralia.org.au

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au

Position Description

 PD Lived Experience Service Design Lead (LE) 20260528.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.