Join our Team
Service Manager (Internal Applicants Only)
Lead a passionate team supporting young people in their mental health recovery
- Permanent, Part-time 26.6 hours/week | Monday to Friday
- Base salary from $119,093.52 (pro-rata) + Super 12% | Salary packaging options available
- Internal Opportunity | Early Psychosis Psychosocial Supports
Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.
About the role
We are seeking an experienced and motivated Service Manager to lead a multidisciplinary team delivering youth mental health support for young people aged 12–25 experiencing, or recovering from, first episode psychosis.
You will lead Community Mental Health Practitioners and Peer Practitioners to deliver high-quality, recovery-oriented support to young people, families and carers across Cairns, Mackay and Metro South. The service operates in partnership with clinical services and provides both in-reach and outreach support within the community.
In this leadership role, you will oversee service delivery, performance, and operations, ensuring alignment with Mind’s Model of Recovery-Oriented Practice, My Better Life framework, and organisational values.
Key responsibilities
- Lead and manage a multidisciplinary team to deliver best-practice, recovery-oriented support for young people, families, and carers.
- Provide supervision, coaching, and professional development to build team capability and maintain a positive, supportive workplace culture.
- Oversee day-to-day operations, including rostering, recruitment, risk management, incident reporting, and compliance with Mind’s policies and procedures.
- Monitor budgets and service performance, implementing strategies to maintain quality and efficiency.
- Build and maintain strong relationships with clinical partners, community stakeholders, and local service providers to enhance client outcomes.
What you’ll bring
- Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
- Proven leadership experience within youth mental health or community services.
- Strong understanding of trauma-informed and recovery-oriented practice.
- Experience managing teams, budgets, and service quality standards.
- Current, unrestricted driver’s licence and access to a registered roadworthy vehicle.
- Ability to provide proof of vaccination against vaccine preventable diseases or willingness to obtain required vaccinations per Queensland Health partnership.
Interested?
Please find below the position description for your review.
PD Service Manager (EPPS) 20251007.pdf
Online applications must be submitted by 11pm, Friday 5 June 2026. Please contact the person below if you require more information.
Tracey Hocking, General Manager, Complex Care National Services
Tracey.Hocking@mindaustralia.org.au
Please note this role is open for Mind Australia employees only so do not share this information with external parties
